NECMA January Workshop

NECMA January Workshop
Tuesday, January 16, 2018
North Andover Country Club
Host Manager: Jeff Isbell, CCM

Speaker: John Formica, "Ex-Disney Guy"

Have you ever wondered how the Disney Company continues to produce a dynamic model of business excellence, leadership, teamwork, customer experience and working environment? Imagine if you had an “Ex-Disney Guy” and former Disney leader showing your Club Managers and Staff what it would look like if they could do the same. It would be Magical!

John, an “Ex-Disney Guy” and leading authority in the Hospitality Service Industry, organizational culture and business growth, is “America’s Customer Experience Coach.” As a former successful Disney Leader for many years, John will share his incredible experiences, real best practices and proven Disney success strategies, all in an inspiring and entertaining way, to help you create a “Magical” Disney-like Customer Experience and Unique Country Club Business Culture.

10:00am - Registration
10:30am - Education 1
12:30pm - Lunch/Business Meeting
1:00pm - Jeff Morgan, CEO, CMAA - State of the Association
2:00pm - Break
2:05pm - Education 2
4:05pm - Break
4:10pm - Education 3
6:10pm - Conclusion of Event

*Six (6) Chapter and Two (2) Chapter Association Activity credits awarded for attending Education and Business Meeting.

Dress Code is Country Club Casual

Cost is $60 per person

North Andover Country Club
500 Great Pond Road
North Andover, MA 01845
www.NorthAndoverCC.com
(978) 687-7414