SHELTER HARBOR GOLF CLUB, Charlestown, Rhode Island
Located in Westerly and Charlestown, Rhode Island, Shelter Harbor Golf Club (www.shgcri.com) is a recently created Golf Club serving a local and national membership on a seasonal basis. SHGC is a private equity club which opened for membership in 2003. The facilities include a 44,000 sq ft shingle style clubhouse and an excellent Hurdzan/Frye designed, championship golf facility. Originally created as an outgrowth of a desire to protect and preserve the natural environment of the area, the Club is situated on more than 400 acres of open space with a permanent prohibition on development. It is the first new private course built in the area in over 100 years. The golf complex consists of 18 championship holes, a 9-hole Par Three course and a 22-acre practice facility. The course has been recently ranked #24 in the U.S. of new courses created in the last three years (GolfWeek) and ranked #2 in Rhode Island (Golf Digest). Other amenities include: gracious dining facilities, a large state of the industry fitness center, and several welcoming guest cottages.
The guiding vision of the Shelter Harbor Golf Cub is to provide a traditional, family-oriented, private club devoted to promoting the game of golf, fitness, high quality dining and beverage services. The operations of the Club reflect the established family traditions and accepted customs of New England living and hospitality. The Club is committed to good sportsmanship, community, and the protection of the environment.
The General Manager (GM) of the Shelter Harbor Golf Club (SHGC) is hired by the Board of Overseers and reports to the President of the Club. He/ She is responsible for carrying out the Board's policies and ensuring that the organization is in compliance with all state and federal regulations governing the operation of private clubs. The GM is expected to operate the Club as a first-class organization relative to all stakeholders, including the Founders, the Board of Overseers, the current membership and the employees. In addition, he/she is the Board's liaison to the staff of the Club and as such, allows the Board to focus on longer-term strategic issues and avoid short-term operational issues. The GM will work closely with the President to develop the Board agenda, ensure that committee input is represented at the Board, and that the Board has the appropriate reports and financial information it needs to monitor the budgeting, operating and planning for the Club. In addition, the GM will work closely with the Board and the various department heads to ensure that the longer-term vision and mission of the Club is realized by each department.
Finally, but importantly, since Shelter Harbor is a relatively new club, the GM will play a critically important role in helping to continue developing the spirit and culture of the Club, its membership and its employees. He/she will be a visible, warm and welcoming person who will personally be involved in the front of the house; both in terms of setting the tone, training employees and in being personally present at events, both big and small.
Reports to: The Club President, Fred Maynard
Dave Tiedemann, Head Golf Professional
Ed Walsh, Golf Course Superintendent
Colin Neill, Facility Maintenance
Patty Shippee, Business Office Manager
Kevin Lalumiere, Clubhouse Manager
Erik Whitehead, Membership Marketing
Traci Ferraro, Fitness
Peter Kielec, Executive Chef
Business executive: The General Manager will be a strong business person. He/She needs to have practical business sense and strong financial acumen. The GM must be able to budget effectively, stay on top of the numbers operationally, modify the financial plan as needed during the fiscal year, use financial data to see the implications for the Club on a going-forward basis, and be proactive in terms of recommending courses of action based on financial performance. On a more micro level, it is critical that the GM have the experience to understand the implications of pricing, for day-to-day activities and services, as well as major events. In addition, the GM needs to be able to manage the business office on a day-to-day basis, such as hiring the appropriate business staff, providing meaningful guidance and oversight and making tough calls, as needed, if the business talent needs to be upgraded or changed.
Operational excellence: Shelter Harbor is destined to be a major club of distinction in the United States. The golf facilities are on par with some of the best in the country. At the same time, Shelter Harbor is a seasonal club, a regional club and a family club. These dynamics produce a unique set of challenges for anyone who aspires to be the GM of the operation. The GM we are seeking will be: A hands-on, operations oriented manager who understands the critical importance of excellence in hiring, training and deploying the right staff; working with a chef of stature to deliver a set of high quality, appealing and broad range of dining options; and developing a strong reputation for delivering events that are tailored to a variety of markets and executed with skill and seeming ease. Finally, the GM will need to work closely with our golf professional, Dave Tiedemann, and superintendent, Ed Walsh, to link the golf experience with social activities that create and deliver a sense of community and fun, as well as serious golf to the membership.
Culture builder: The new GM will be in the unique position to help Shelter Harbor continue to develop as a club. Since the Club is only five years old, we are at an inflection point. We are in the process of transitioning from a club run by its founders, to a club that respects and appreciates its founders but is governed by its total membership via a Board of Overseers. We are:
new and exciting ways to link the membership with each other and other regional and national clubs of merit.
- Still expanding the membership base
Working through the first year with a Board of Overseers
Continuing to experiment with tournament formats and developing annual events
The GM whom we seek will enjoy this period of development and transformation. He/She will relish the opportunity to get to know the membership, work with the various departments to develop new programs and initiatives, and think creatively. The GM will continue our current initiatives that reach out to the broader community and other clubs, developing joint programs and creating ties and new programs. In addition, the GM will understand the need to be a personal presence in setting a congenial and enthusiastic atmosphere at the Club.
Visionary and creative leader: The successful candidate will enjoy the idea that he/she will be in the position to help develop the future. It will probably be important that the GM have had experience of managing through "change" at another club. Having worked at a seasonal club and understanding those unique challenges and cyclical demands is a distinct plus. Having dealt with national memberships and/or other creative types of membership will also be an added benefit. If a candidate has not "done" those things, he/she should be invigorated by the idea of working at that level and should be prepared to think creatively with the Board about exploiting Shelter Harbor's unique position in the club market.
The ideal candidate for this position will have a minimum of 15 years experience in increasingly responsible managerial roles in the private club arena. Having a strong understanding of, and experience in, clubs with world-class golf facilities and programs is key. In addition, a personal involvement and expertise in food and beverage and event planning in sophisticated environments is also critical to success. Experience working with seasonal club management and successfully managing through the off season is also preferred. Additionally, the ideal GM will have a long standing love for, and comfort with, the New England region where the summers are short but "perfect," the shoulder seasons lovely, but not terribly busy and the off season longer and "less perfect.”
Other Personal Characteristics
Strong interpersonal skills: Capable of building relationships with the founders, members, Board and staff "internally." Likewise, able to reach out to the community and represent Shelter Harbor to other local groups and regional clubs. Be a good listener with outstanding influencing capabilities; a person who drives to win-win solutions with a natural, effective consultative style.
Superior intellect: The membership of Shelter Harbor is, generally speaking, an intelligent and high performing group. The GM should enjoy interacting with a highly intelligent board and membership. He/She should have an outstanding mind that combines analytical and financial acumen with creativity and judgment. The GM needs to be able to handle both strategic and operational issues, and work equally well at the conceptual and detail levels.
Outstanding communicator: A club environment requires a GM to blend a true commitment to service with diplomacy and constant and effective communication, both oral and written. He/She also needs to be able to present to the Board, as well as deal with all members of the staff.
Natural leader: The GM should have a strong personal presence and an ability to work well with all levels of the organization. He/She should be proactive with the ability to lead by example, rolling up his/her sleeves to get the job done. It is critical that the GM be committed to developing his/her team, and delegate effectively. The GM also needs to follow through, without follow-up by Board members and/or the President. A high energy level and a strong results-orientation are also critical to success. The GM should have a focus on continuing improvement, never being satisfied with the status quo.
Sense of humor: As Shelter Harbor is a seasonal club, the membership is there to enjoy themselves and have fun. A GM with a good sense of humor and a love of life will add to the environment and will bring perspective and energy to the team. In addition, the GM should personally be a low maintenance personality, with no apparent "ego" and a genuine desire to ensure the best outcome for the Club.
High trust and integrity: The GM must be counted on to do the "right thing," keep confidences, be dedicated to the organization and balance the needs of a variety of constituencies.
The position will become available as of December 1, 2007.
Salary will be open and commensurate with qualifications and experience. Benefits and an excellent bonus package will be included.
Please forward resumes and cover letter to:
Fred Maynard at: email@example.com.