||New England Club Managers Association
EXECUTIVE CAREER SERVICES (ECS)
JOB OPENING LISTING
Christopher J. Barron, ECS Chairman
Interlachen Country Club
JOB OPENING TITLE:
Interlachen has a rich and storied history as the host of golf championships. Since its beginning in 1909, Interlachen has been committed to excellence - from the quality of its timeless Donald Ross classic golf course and its condition to the prestige of the championships it has hosted. The golf course is considered among Ross’ finest designs and consistently ranks among the best in the country.
The Club has been an advocate of championship golf at the highest level and has been proud to host the most prestigious events in professional and amateur golf, including the 1993 Walker Cup, 2002 Solheim Cup, and the 2008 U.S. Women’s Open. However, the 1930 U.S Open was the Club’s defining moment where Bobby Jones embarked on an incredible journey in which Interlachen played a starring role.
After having just won the first two legs of the Grand Slam in England, Jones’ U.S. Open victory at Interlachen on July 12 gave Jones the third leg of the Grand Slam. Jones would achieve the Grand Slam two months later by winning the 4th leg of the Grand Slam at Merion and record one of golf’s greatest achievements.
In accomplishing his Grand Slam, Jones provided Interlachen Country Club national and international prominence and its well-deserved place in golf history.
Interlachen Country Club is located in the upscale suburb of Edina, Minnesota with excellent access to downtown Minneapolis. The 50,000 square foot Tudor-styled clubhouse is grand in stature and elegantly situated atop the property's tallest hill overlooking the magnificent golf course and downtown Minneapolis to the northeast. The clubhouse features casual and formal dining that all have fantastic views of the golf course.
In addition to the historic 18-hole golf course, the Club has an upgraded practice range with practice tees on both ends of the range and a new short game practice facility. The Golf Shop has all the latest golf clubs and merchandise and a professional staff that is available to provide the programs, events, or private lessons that their members and guests desire.
Interlachen's Wellness Center provides the members the latest in fitness equipment as well as all barber services and spa services including massage, manicures and pedicures. The tennis facility provides members with seven Har-Tru clay and two Lay-Kold hard surface tennis courts combined with all of the services of a full tennis shop.
The pool is a modern 6 lane, 25 yard pool with a 12 foot diving well. The pool program has a wide array of programs including swim team for juniors as well as lessons for all ages. In the winter, activities continue with the fantastic hockey rink and two pleasure rinks that are maintained by the Club’s own Zamboni. Skiers and snowshoe enthusiasts can enjoy the beauty of the many trails throughout the rolling hills of the golf course.
This active family membership of 650 enjoys activities year round at the club. The gross dollar volume of the club is $11 million with food & beverage revenues of $3.3 million.
The General Manager/COO (GM/COO), reporting to the President and Board of Directors, has clear “ownership and accountability” for day-to-day operations of Interlachen Country Club (ICC), while also being the strong catalyst of forward planning and future visioning for the Club.
Specific emphasis on being especially “observant and sensitive” to all that is occurring around the Club is primary to this role, as is having an intuitive style of strong objective judgment and “considered diplomacy.” He/She is responsible to manage and lead all of the key assets (physical and staff) including golf, tennis, fitness and spa, aquatics, food and beverage, social operations and others, to ensure consistently outstanding service execution and delivery.
To be successful, he/she must have unwavering commitment to excellence, strong work and personal ethics, superior communication skills and the ability to achieve results through others.
The GM/COO will provide leadership to contributing constituencies; Board, Committees, Members and Staff, relative to key programming, events and activities at the Club, recognizing the need to lead in balancing multiple interests, perspectives and desires with the Club’s business and financial objectives.
The revered and distinguished General Manager/COO, George Carroll, will be retiring after thirty five dedicated years to the club industry. George has served as President of the Upper Midwest CMAA Chapter twice, 1984 and 2007, and served on the CMAA National Board of Directors for ten years, highlighted by being National President in 1996. He has managed distinguished clubs in Minnesota culminating in his tenure at Interlachen Country Club and will be greatly missed. George was most recently inducted into the Minnesota Golf Hall of Fame.
Successful administration of the ‘business’ of ICC, while meeting annual tactical and longer term strategic goals and expectations is critical, as is keeping a clear appreciation of maintaining high member satisfaction levels in the course of doing so.
The GM/COO is the clear leader in ensuring that ICC ‘brand’ is maintained through consistent focus on priorities, goals and objectives that have been mutually established and reviewed in conjunction with the Board of Directors.
He/She will oversee the execution of all necessary and relevant enhancements to procedures and operational strategies. The GM/COO is the ‘face’ of ICC and is expected to ensure that the best interests of the membership and community are maintained and enhanced through his/her leadership. Of extreme importance is the continued development and maintenance of an effective and dedicated team of professionals and professional ‘infrastructure’, consistent operating standards and execution, and overall leadership within all levels of the ICC organization, leading to outstanding levels of membership satisfaction.
A minimum of 7-10 years of progressive leadership/general management experience in an active, private member-owned club environment.
Strong general management skills with verifiable strengths in team development, financial performance and acumen, marketing, diverse recreational amenity management (golf, tennis, fitness, aquatics, family activities and others are critical), quality food and beverage programming, exceptional member/guest service programming, membership marketing, personnel acquisition and team building, strategic planning, project management, and most importantly the ability to consistently define and achieve goals and objectives.
Ideally, someone with broad experience and a keen interest in and an enthusiasm for creating and operating innovative family friendly activities and facilities to drive new member recruitment and tenured member retention.
Proven and verifiable leadership qualities with demonstrated ability to direct, coordinate and control all facets of a busy, full service, family-centric country club.
Exceptionally strong communication and facilitation skills, both in writing and verbally, with the appropriate personal presence, desire and ability to interact effectively before diverse constituencies of members, staff, vendors and other people who are part of the success of ICC. Communication with members and staff, and ‘engaged’ personal visibility is of immense importance at ICC and must be a verifiable competency exhibited in current and past roles.
A candidate must:
Be a “Team Builder.” A person who embodies the persona of ultimate coach and motivator; someone who brings out the very best in those around him/her by setting clear goals and expectations, providing consistent feedback and support, and who is respectful and professional in all interpersonal dealings. Perhaps the key description would be that of a “Master Mentor” and developer of talent within the Club.
Bring an understanding of innovative and creative dining practices that will add variety and enhance the culinary program at the club.
Be a confident, diplomatic and competent professional who is a ‘doer’ and take-charge person and who also recognizes the importance of accountability. A creative problem solver who commands respect because of the way he/she interacts with others and lives up to his/her word, and who has a willingness to push for changes and improvements to keep the Club relevant and successful in the future.
Be a person of impeccable character who recognizes that he/she represents ICC not only within the Club, but also within the greater Edina community.
Be a charismatic individual with a sense of humor and style that is commensurately appropriate with the culture and expectations of the membership group at ICC.
Preferably, be a college graduate, with Certified Club Manager (CCM) designation, and a strong supporter of lifelong learning and professional development for himself/herself and their employees. The candidate should be active and well respected in his or her local and national CMAA organization.
Open and commensurate with qualifications and experience. The Club, along with the typical CMAA benefits, offers competitive bonus and benefits package.
SEND RESUME AND COVER LETTER TO:
Interested candidates should submit resumes and a thoughtful, detailed cover letter outlining one’s alignment with the above noted qualifications and expectations for the position. Those documents should be saved and emailed in Word or PDF format
(save as “Last Name, First Name Resume” and “Last Name, First Name Cover Letter” respectively) to:
Lead Partner on this retained search:
Richard M. Kopplin, Partner
Kopplin & Kuebler, LLC
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This job listing notice is courtesy of the New England Club Managers Association Executive Career Services (ECS) Committee.
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To comply with CMAA Code of Ethics and the NECMA Job Opening Web Posting Policy, the NECMA Executive Career Services (ECS) Chairperson shall verify that the NECMA Member manager of the club with the opening, if any, has knowledge of the job search before we post a job opening on our web site.
posted/last updated on 6/11/2013 at 9:10:21 AM by L.R.
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